Travelers' assistance center opens at Bangkok airport for New Year's holiday

Having high expectations that large numbers of foreign tourists and local travelers would be traveling by air during the New Year weekend holiday, the management of Suvarnabhumi Airport will offer special traveler's assistance next week, Somchai Sawasdeepon, general manager of the airport, said Sunday.

The travelers center will be on the seventh floor of the passenger terminal building as airport officials believe that the airport will be more crowded with the greatest number passengers at any given time since it opened commercially September 28, Mr. Somchai said.

Services at the reception center include advice on facilities available at the airport, flight timetables, prevention of luggage delays and providing sufficient transportation facilities, he said.

Acknowledging problems such as insufficient toilets, delayed luggage delivery, and safety concerns--problems which have prevailed for almost three months, Mr. Somchai said the Airports of Thailand (AoT) and he himself personally would accept full responsibility.

He said the AoT is trying to resolve the problems, and that he believed they could be eliminated within six months.